Terms and Conditions
Executive Airport Pickups Ltd (Trading as British Executive Cars, company registration number in England and Wales 17344309) licensed by Transport for London, Taxi and Private Hire Operator number is (00000) .
Registered and Contact office address is, 450 Bath Road, West Drayton, UB7 0EB.
The Company – the Company is the carrier or intermediary of the carriage of Executive Airport Pickups Ltd (Trading as British Executive Cars) which provides or arranges transportation and other services based on these businesses..
The Customer – a person or a company that uses the Company’s services based on an order or contract, subject to these business terms and conditions.
Terms and Conditions – the conditions under which the Company provides its transportation services to the Customer; the indispensable condition for using the services of the Company.
Introduction
British Executive provides high-end private transportation and chauffeur services. These Terms govern your relationship with British Executive when you book a transfer through our website, mobile application, or via our concierge desk. We reserve the right to amend these terms at any time without prior notice.
All bookings are subject to availability and the specific conditions set out in these Terms. Our primary goal is to provide a seamless, luxurious experience while ensuring the safety and comfort of all our passengers.
Booking and Reservations
To ensure the highest quality of service, we recommend booking your transfer at least 24 hours in advance. Reservations can be made through our digital platforms or via phone.
- All bookings are confirmed once you receive a confirmation email with a unique booking reference number.
- The client is responsible for providing accurate pickup locations, times, and flight details.
- For airport transfers, we include a 60-minute complimentary waiting time from the actual flight arrival.
Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our professional chauffeurs:
Full Refund
Cancellations made more than 24 hours prior to the scheduled pickup time.
Late Cancellation
Cancellations made within 12–24 hours incur a 50% charge of the total booking fee.
Cancellations made less than 12 hours before the service or “No-Shows” will be charged the full amount of the booking.
Pricing and Payments
Our pricing is transparent and competitive for the premium nature of our fleet. Rates include all taxes, tolls, and standard gratuities unless otherwise specified.
- Payments must be made in full at the time of booking via credit/debit card or authorized corporate accounts.
- Additional charges may apply for significant itinerary changes after the journey has commenced.
- Night surcharges and public holiday premiums may apply and will be clearly indicated during the booking process.
Liability
British Executive takes every precaution to ensure a safe journey. However, we cannot be held responsible for delays caused by circumstances beyond our control, such as extreme weather, road traffic accidents, or civil unrest.
Passengers are responsible for their personal belongings. While we will make every effort to return items left in our vehicles, British Executive cannot be held liable for loss or damage to personal property.
Need Clarification?
Our legal team is available to answer any questions regarding our terms.